CISCO 100-140 PASS GUIDE | LATEST 100-140 STUDY PLAN

Cisco 100-140 Pass Guide | Latest 100-140 Study Plan

Cisco 100-140 Pass Guide | Latest 100-140 Study Plan

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q467-Q472):

NEW QUESTION # 467
A user is experiencing intermittent network issues and suspects a problem with the Ethernet cable. Which physical characteristic of an RJ-45 connector should the IT support technician instruct the user to check first?

  • A. The color of the cable
  • B. The security of the clip on the RJ-45 connector
  • C. The transparency of the cable sheath
  • D. The length of the cable

Answer: B

Explanation:
Correct Answer. C. The security of the clip on the RJ-45 connector The clip on an RJ-45 connector plays a crucial role in ensuring a secure connection within the network port. If the clip is broken or loose, it can lead to intermittent disconnections and network issues. Checking the clip is a simple yet effective way to troubleshoot suspected connectivity problems caused by physical disconnections.
Option A is incorrect because while the length of the cable can affect signal quality, it does not typically cause intermittent issues unless the cable is excessively long, surpassing standard Ethernet limits.
Option B is incorrect because the color of the cable is usually for organizational purposes and does not affect the functionality.
Option D is incorrect because the transparency of the cable sheath has no bearing on the functionality of the cable and is more about aesthetic or design preferences.


NEW QUESTION # 468
During a video conference, a user notices that the video output on their HDMI-connected display is not as sharp as expected. The display is known to support Ultra HD. Which setting should the IT support technician suggest checking first to troubleshoot this issue?

  • A. The audio output settings on the computer
  • B. The resolution settings in the display properties of the computer
  • C. The brightness settings on the external display
  • D. The USB connections on the external display

Answer: B

Explanation:
Correct Answer. A. The resolution settings in the display properties of the computer When a display does not output the expected video quality, the first thing to check should be the resolution settings in the computer's display properties. This ensures that the display is set to output at its highest supported resolution, such as Ultra HD, to match the capabilities of the HDMI-connected monitor.
Option B is incorrect because audio output settings would not affect the sharpness or quality of the video output.
Option C is incorrect because while brightness settings affect display visibility and contrast, they do not influence the resolution or sharpness of the video.
Option D is incorrect because USB connections on the display relate to data transfer or peripheral connectivity and do not impact video quality.


NEW QUESTION # 469
A user's network-connected scanner is able to send scans to some PCs on the network but not others.
What should the technician check to resolve this issue?

  • A. The IP address configuration on the scanner
  • B. The speed of the network connection
  • C. The format of the scanned documents
  • D. Firewall settings on the PCs that cannot receive scans

Answer: D

Explanation:
Correct Answer. B. Firewall settings on the PCs that cannot receive scans Firewall settings on individual PCs can block incoming network communications, such as scans sent from a networked scanner, especially if some PCs can receive scans and others cannot.
Option A is incorrect. Incorrect IP configuration would likely prevent the scanner from communicating with any PC on the network.
Option C is incorrect. Document format issues would not selectively affect communication with only some PCs.
Option D is incorrect. Network speed issues might slow down communication but wouldn't selectively block scans from reaching only certain PCs.


NEW QUESTION # 470
During a team collaboration session on a mobile device, a user finds that they can send messages but not receive any replies.
What is the most likely setting they need to adjust?

  • A. Clear the app's cache
  • B. Check the app's permissions to access the network
  • C. Enable push notifications for the app
  • D. Increase the data limit on their mobile plan

Answer: B

Explanation:
Correct Answer. A. Check the app's permissions to access the network Ensuring that the collaboration app has the necessary permissions to access the network is crucial for two-way communication. If permissions are restricted, the app may not function correctly.
Option B is incorrect as push notifications affect how messages are alerted to the user but not the reception of messages within the app.
Option C is incorrect because data limits impact general data usage, which would typically affect both sending and receiving capabilities, not just one.
Option D is incorrect as clearing the cache generally resolves issues related to performance or outdated data, not specific network permissions.


NEW QUESTION # 471
A user's workstation fails to complete Windows updates, continuously looping on the "Configuring updates" screen.
What is the most effective first step to troubleshoot this issue?

  • A. Disconnect the workstation from the network
  • B. Manually download and install the updates
  • C. Run the Windows Update Troubleshooter
  • D. Clear the Windows Update download cache

Answer: C

Explanation:
The Windows Update Troubleshooter is designed to automatically diagnose and fix common problems with Windows Update, which can resolve issues related to updates not installing correctly.
Option B is incorrect as it might be a valid step but it is more technical and not the first step before using built-in troubleshooting tools Option C is incorrect because disconnecting from the network will not solve issues related to updates that have already been downloaded and are being configured Option D is incorrect because manually installing updates does not address potential underlying problems with the update process itself and is more complex for most users


NEW QUESTION # 472
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